Cancellations due to Coronavirus (COVID-19)
If you or your instructor have any symptoms of Coronavirus (COVID-19) such as a cough, high temperature, or loss/change to the sense of taste or smell or test positive for Coronavirus (COVID-19), or are a close contact of someone who has tested positive for Coronavirus (COVID-19), the instructor/learner must be informed without delay.
The lesson will then be cancelled and rearranged for a later date at no cost.
Cancellations for reasons unrelated to Coronavirus (COVID-19) will be subject to our standard cancellation policy.
At Arch Driver Coaching we believe in good timekeeping.
We always allow adequate time between lessons; however, situations may arise from time to time, which can cause a lesson to run late.
If a lesson is started late, the full lesson time will be given if possible. If this is not possible, the remaining time will be added to your next lesson, or an alternative lesson will be arranged.
Theory & Hazard Perception Test
It is your responsibility to book your Theory and Hazard Perception Test.
At Arch Driver Coaching we offer our learners free access to Theory Test Pro (www.theorytestpro.co.uk) to assist in their preparation.
(Access to this learning resource may be withdrawn if sharing of usernames and passwords is suspected, as these are strictly personal).
You will need to pass your Theory and Hazard Perception Test before we are able to book your Practical Driving Test.
Practical Driving Test
Your instructor is responsible for booking your Practical Driving Test, following discussion and mutual agreement.
This is for two reasons.
Firstly, it is important for your instructor to assess your progress and advise you regarding how close you are to achieving test standard. i.e. driving independently, with no verbal or physical assistance.
Secondly, it is important to ensure that both your instructor and the car are available to you on any given test date and time.
On occasion, it may be necessary to rearrange your lesson day & time to accommodate practical driving tests for other learners. Please be assured, that when it is your turn, your practical driving test date and time will be equally prioritised.
If, as your test date approaches, your instructor deems that your driving is not at test standard, you may be advised to postpone your test, until any identified issues with your driving have been addressed.
Sufficient notice will always be given, so that your test date can be changed without the test fee being lost.
If you do decide to continue with the test appointment as originally booked despite your instructor’s advice however, you will have to make alternative arrangements to find a suitable car to take your driving test in.
Gift Vouchers must be used within 6 months from the date of purchase.
Refunds for unused gift vouchers are only given in the most exceptional of circumstances.
This remains at the discretion of Arch Driver Coaching.